Summary: Work directly with the Ophthalmologist and patients, take patient histories, administer tests and evaluations, and take eye measurements.
Essential Duties and Responsibilities include the following, other duties may be assigned:
Maintain the highest standard of care, assist the Ophthalmologist with the treatment of patients, and efficiently move patients in/out of exam areas.
Assist with advanced surgery/procedures as directed by the Ophthalmologist.
Maintain a working knowledge of the needs of the Ophthalmologist.
Accurately record patient histories and document all care and related patient conversations for the medical records.
Accurately perform a variety of advanced testing as prescribed by the Ophthalmologist and take vital signs, etc.
Communicate with patients and complete provider orders regarding prescription medications.
Ensure there is a proper stock of medical and drug supplies.
Maintain and clean instruments, lenses, and room equipment.
Respect and maintain confidentiality
Greet patients in a caring and pleasant manner when bringing them from the waiting area to the exam/treatment room.
Properly document all pertinent information into the Allscripts E.H.R. per meaningful use guidelines, provider expectations and needs.
Perform ophthalmology exams to include, but not limited to: vision testing (near and distance ), pupils, confrontation fields, EOMS, color plates, Amsler Grid, red desat, tonometry, manual refraction, auto refraction, auto lensometer, HVF, OCT, Ascan, and IOL Master testing.
Stay current and complete tasks in Allscripts task buckets; Nursing A, Nursing B and Overdue tasks on a daily basis.
Triage patient emergency phone calls and answer messages from patients within a reasonable time frame (same day turnaround time is expected).
Screen the content of all messages and processes according to triage protocol, referring emergencies or complicated calls to the provider.
Document thoroughly on the details associated with completing tasks in Allscripts.
Complete chart preparation prior to patient appointment such as contacting doctors’ offices/facilities and getting prior notes, labs, and testing available for provider review.
Maintain communication with the ambulatory surgery centers used by provider for the scheduling and coordination of surgeries for patients.
Educate patients on ophthalmology problems, medications, procedures and testing per physician protocols.
Submit and track prior authorizations especially for surgery and submit appeal or letters of medical necessity if needed.
Understand the intricacies of managed care, referral and precertification requirements.
Communicate lab/test/procedure/radiology information to patients on all normal labs/radiology and any other results assigned by provider.
Define and assist in the resolution of problems within department on a daily basis, forming the most cost-effective and staff-effective solutions.
Notify Operations Manager immediately of unresolved or ongoing problems, suggesting changes or policy or procedures as appropriate.
Keep exam rooms and working area neat, clean and fully stocked.
Perform all Ophthalmic testing as requested by the provider.
Set-up for and assist with in office procedures and minor surgeries
Ensure prior authorization for surgeries and track in Groupcast.
Prepare surgery packets and make sure they are ready for doctor prior to surgery.
Maintain the doctor’s surgical schedule.
Order all surgical implants (lenses) for surgeries.
Charge specialty lenses in advance and properly complete charge ticket.
Fax the proper signed paper work and/or forms to correct number (with verification) that it was sent.
Order office supplies as the need comes and sample medications.
Work closely with other CSHP staff to ensure smooth interaction among all departments.
Maintain appreciation and understanding of confidentiality.
Pull MRN (medical record number) and place on patient’s file and send to scanning.
Properly order labs/radiology and test with the correct diagnosis and explain the procedure/test to the patient.
Remain abreast of changes in the area and report them to the Operations Manager immediately.
Maintain knowledge of MSDS online resource to access MSDS when needed.
Assist in special projects and/or other duties as assigned by Specialty Operations Manager.
Communicate completed office note to patient’s PCP if it’s not a CSHP PCP.
Demonstrate and exemplify behavior consistent with DaVita’s core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun.
Maintain knowledge of company policies and procedures, OSHA and other related regulations and guidelines, and ensure department compliance.
Use, protect, and disclose CSHP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Attend and complete all required training and development to include annual compliance training.
Perform additional duties as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or General Education Degree (GED). Graduate of an accredited Medical Assistant, COA or COT program; and at least two years’ of experience. Previous experience with referrals and/or pre-certification or clinical office experience required.
Certificates, Licenses, Registrations:
Registered Medical Assistant or Certified Medical Assistant. Current CPR certification.
Basic computer skills and an ability to learn and use CSHP's IDX scheduling and LIS laboratory software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write neatly, efficiently, and effectively routine reports, correspondence, and chart notes. Ability to speak effectively before patients or employees of organization. Ability to communicate medical information to non-medically trained people and communicate with people of different social, educational, and cultural backgrounds.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate dosages accurately.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Other Skills and Abilities:
Ability to establish and maintain effective working relationships with patients, providers, and staff members.
Ability to accept responsibility and take initiative to proceed without direct supervision within scope of practice.
Ability to gather the information needed for checking out the patient after there visit. ( Clinical summary, samples, and instructions)
Ability to adapt to a fast-paced environment and multi-task under pressure.
Appreciation for and understanding of confidentiality.
Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Requires manual dexterity sufficient to operate standard medical and office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Requires frequent exposure to communicable diseases, toxic substances, bodily fluids, medicinal preparations, and other conditions common to a clinical environment. Work is performed in an office environment, under fluorescent lighting. Involves heavy contact with patients and the public by telephone. Frequent pressure due to multiple calls and inquiries. Temperature may fluctuate.
DaVita Medical Group is a multi-specialty group representing the Colorado market for DaVita HealthCare Partners. DaVita is an integrated, physician-driven, patient-centered healthcare delivery system serving the beautiful Pikes Peak Region. The group has 12 locations including 3 urgent care centers, a specialty medical campus and ASC. The integrated care model is supported by full-service, in-hous...e diagnostics (pharmacy, radiology, lab), a hospitalist team and SNF services.
DaVita Healthcare Partners offers an impressive benefit package with all the bells and whistles. Our mission is to be a partner of choice, provider of choice and employer of choice. Bring your element of amazing and join our team today.