The University of Miami Bascom Palmer Eye Institute ranked the # 1 eye hospital in the country for 18 consecutive years as published in U.S. News & World Report’s Best Hospitals, has an exciting opportunity for a Director, Ophthalmic Imaging Services.
This position coordinates functions and staff in imaging services including Central Imaging Center and satellites, echography, cornea imaging center, visual field centers, operating room imaging services and portable imaging devices used throughout the patient environment. Creates and monitors metrics related to service delivery and staff productivity throughout clinic day, over weekdays, and before/during/after holiday periods. Promotes compliance with standards for patient safety and infection prevention as well as policies and procedures related to patient privacy and data security. Provides guidance and direction for clinic supervisors, pod coordinators and staff to ensure efficient and even flow of work assignments, staffing, and patients in a dynamic work environment. Oversees imaging staff cross training. Outlines and monitors performance improvement initiatives. Assesses and coordinates imaging services needed for clinical research protocols. Recruits and assigns photographers to specific protocols. Ensures that photographers complete needed study certifications, including CITI certification if required, in the pre-study phase. Supervises the correct labeling and uploading of study images to reading center databases. Assists with training in special imaging techniques. Recommends short, intermediate and long-term goals and objectives for departmental planning.
The minimum requirements are as follows:
Bachelor’s degree in Ophthalmic Photography or related field is required
Masters’ degree in Business preferred
Certified Retinal Angiographer and Optical Coherence Tomography
Current or past Clinical Reading Center certification
Six Sigma Green Belt preferred
10 years ophthalmology imaging experience; or an equivalent combination of education and experience
Minimum 3 years ophthalmology imaging leadership experience, preferably in a high-volume, academic environment
Proficiency in imaging platforms such as Zeiss, Heidelberg, RetCam
Experience in tele-ophthalmology highly desired
Experience in ophthalmology photographer career ladder development highly desired
Experience with customer service/direct patient interaction
Working knowledge of continuous quality improvement principles
Facilitation/coaching skills, both with individuals and with teams
Excellent communication skills
Financial management skills
Outstanding customer service skills, demonstrated excellence in the delivery of patient-centered care
Imaging-Specific Knowledge and Skills
Maintains competent knowledge of electronic health records, electronic image capture and storage software and virtual systems of image capture
Comprehensive understanding of the DICOM standard to ensure electronic images, diagrams and related reports are appropriately captured, encoded, transmitted, stored, indexed, and linked in an advanced hybrid Electronic Health Record
Detailed understanding of PACS utilization in a healthcare delivery organization
Demonstrated ability to solve complex problems related to multimodality image capture and management
Working knowledge of advanced electronic communications/networking technology